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FAQs

How does the Design Center process work?

Step 1: The client visits the Design Center within Web Site Administration and submits design requirements via the Design Center Wizard.

Step 2: A Design Center Project Manager will confirm that the client has completed the Design Center Wizard and then contact the client for a consultation. The Project Manager will go over the package purchased and explain the information we will need to complete the package. The Project Manager will request the client to download, sign and fax in the Design Agreement(s).

Note: We cannot begin the design package until we receive the signed agreement and the client has completed the Design Center Wizard with all of their design requirements.

Step 3: Conceptual Design Phase - An email is sent to the client alerting them there is a conceptual design to approve. Client must then sign into the Design Center within their Web Site Administration to review the concept. The conceptual design will be in the form of a static .jpg image.

Step 4: The client visits the Design Center in their Web Site Admin and either approves or rejects the conceptual design. Our designers are unable to make revisions until the design is either approved or rejected.

a. To approve the conceptual design, the client must select the design they are approving and click Approve to move on to the final design phase.

b. If the client rejects the conceptual design, the process goes back to Step 3.

Note: Two revisions are permitted in this part of the process.

Step 5: Final Design Phase - The conceptual design is integrated into the Web site and submitted to the client (via email notification) for approval. The client visits the Design Center in their Web Site Admin and either approves or rejects the final design. Our designers are unable to make revisions until the final design is either approved or rejected.

a. To approve the final design, the client must click Approve. Please note that the client's actual site will not be updated with the new look until the Project Manager copies the files from the clone site over to the actual site. If the final design is approved after normal business hours, the changes will not take place until the following business day.

b. If the client rejects the final design, the process goes back to beginning of Step 5.

Note: Two revisions are permitted in this part of the process.

How long will it take for my design package to be completed?

Since much of the process involves back and forth communication between our team and the client, it is not possible to give an exact time frame.

Do you have any other tips for me?

It is recommended that you not work on your site while your Design Package is being processed. If you edit your site your updates will be overwritten while the design package is being worked on by our team.